Doloxs provides Cryptocurrency Exchange and Gift cards Solutions. The organisation operates and support over 20 Cryptocurrencies and over 50 Countries Gift card serving over 100k customers of in exchanges and funding.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Following a period of rapid growth through acquisition, Doloxs were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Dolox’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Doloxs were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Doloxs were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
CatWeb do
Doloxs & CatWep Team shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. CatWeb have been working with Doloxs since November 2024 in 2 key workstreams: System Design and Software Implementation, supporting the Doloxs Exchange Platform.
System Design – CatWeb are working with the Doloxs Service team to identify, design, build, test and deploy automated solutions for a structured scalable system design.
The Results
- Secured User Transaction
- Increased Revenue and Reduce Cost
- 100% customer support system
- >95% success rate of bot case completion
- Secured API for Native App on Mobile Platform
